Etihad Cargo, the cargo and logistics arm of Etihad Airways, has promoted Soufyan Mouaniss to the role of Director West Cargo Commercial. Soufyan will lead all commercial activity for the carrier in the West region, including Europe and the Americas. He will be based in Etihad Cargo's head office...

U.S. based National Airlines, a division of National Air Cargo Group, Inc., has entered an interline agreement with Middle East’s dynamic Etihad Cargo to successfully roll out the ICAIR23 program for the United States Postal Service (USPS). This agreement initiates a unique partnership, as it c...

Etihad Cargo, the cargo and logistics arm of Etihad Airways, has launched Pharma Champions, a development programme to enhance pharmaceutical transportation expertise and customer service. Developed as a strategic initiative, Pharma Champions is aligned with Etihad Cargo's long-term plans and the...

Etihad Cargo, the cargo and logistics arm of Etihad Aviation Group, has reinforced its commitment to customer service excellence through the restructuring of the carrier's Contact Centre Team. To improve global customer service response times and support the UAE team to enable it to improve busin...

Etihad Cargo, the cargo and logistics arm of Etihad Aviation Group, has enhanced its customer service capabilities with the launch of Microsoft Dynamics 365 based Pulse CRM, which will enable the carrier to meet customer demands more proactively. Etihad Cargo's Customer Contact Centre handles ove...

Etihad Cargo, the cargo and logistics arm of Etihad Aviation Group, has appointed Caroline Pappas as General Manager – Americas. Based in Chicago, Pappas will report directly to Etihad Cargo's Director – Cargo Commercial West, Mark Faulkner. She will be responsible for establishing new and...

Etihad Cargo, the cargo and logistics arm of Etihad Aviation Group, has appointed Tim Isik as Vice President – Commercial. Based in Etihad Cargo's headquarters in Abu Dhabi, Isik will oversee the carrier's global commercial operations. Isik joins Etihad Cargo from American Airlines, where he...