Etihad Cargo launches digital sales optimisation tool

Etihad Cargo and Rotate are launching Sales Cockpit across Etihad Cargo's global stations following the co-development of the digital sales optimisation tool

Etihad Cargo, the cargo and logistics arm of Etihad Airways, is officially launching Sales Cockpit, a digital sales optimisation tool that will enable the carrier to enhance customer relationships and add value to its partnerships.

Etihad Cargo partnered with Netherlands-based Rotate in May 2023 to co-develop Sales Cockpit with the aim of utilising data and machine learning to improve customer service and gain a more in-depth understanding of the carrier’s partners and customers.

Using custom-built algorithms to analyse data, Sales Cockpit generates tailored and customisable recommendations on how users can strengthen customer relationships by identifying current and future opportunities.

The carrier will now roll out Sales Cockpit globally, providing its commercial teams with access to updated data analysis and a real-time snapshot of Etihad Cargo’s business on particular routes, with individual customers and by product.

Stanislas Brun, Vice President Cargo at Etihad Cargo, said: “The successful co-development and completion of Sales Cockpit in partnership with Rotate will benefit Etihad Cargo’s partners, as sales representatives and account managers are empowered by data to have more meaningful interactions with customers.

“The tailored recommendations provided by this innovative tool will help Etihad Cargo deliver a more efficient and seamless customer journey and boost sales, helping the carrier to develop stronger partnerships and help customers achieve their business objectives.”

Ryan Keyrouse, Chief Executive Officer at Rotate, said: “Co-developing Sales Cockpit with an innovative partner like Etihad Cargo gave us unique access to an expert team to rapidly build and validate the solution.

“The collaboration helped maximise adoption, as both Head Office and local teams were involved throughout its development.

“We are immensely grateful to the whole Etihad Cargo team for the enthusiasm and energy they put into this project.”