Emirates SkyCargo upgrades customers to a seamless booking experience with WebCargo

Emirates SkyCargo is adding a new channel for its customers around the world to directly access and book its flights for cargo shipments, in a digital-led move to enhance user experience and booking efficiency.

Working with WebCargo by Freightos, the industry’s largest air cargo booking platform, Emirates SkyCargo customers will have quick and easy direct access to the cargo airline’s flights and inventory to make direct bookings.

“Emirates SkyCargo continues to develop and implement digital technologies that enable us to improve our operations at the backend and enhance our customer experience at the frontline,” said Nabil Sultan, Emirates Divisional Senior Vice President, Cargo.

“Partnering with WebCargo enables us to improve access to our products and services, and provide a secure and convenient booking channel for our customers.

“This is one of several initiatives in the pipeline as we work hard to ensure that every Emirates SkyCargo touchpoint, from booking to tracking to delivery, is a world class experience for our customers.”

Zvi Schreiber, CEO of the Freightos Group, said: “We are proud to partner with Emirates SkyCargo, one of the world’s largest airlines, on their journey to power more efficient supply chains.

“WebCargo connects over 10,000 freight forwarding offices globally to airlines representing over 40 per cent of available global air cargo capacity and we continue to see that instant pricing and booking, whether on or via WebCargo’s APIs, delivers dramatic improvements in efficiency and data reliability, while providing the flexibility needed to navigate today’s supply chain disruptions.”

Emirates SkyCargo is rolling out customer access to the WebCargo platform in a phased manner, with Spain, The Netherlands, Germany, France, Italy, The United Kingdom and Turkey going live      tomorrow.

By the end of October, Emirates SkyCargo’s inventory on the WebCargo platform will be available to customers across all of Europe, followed by Australia and the United States in November.

Customers in Asia and Africa will have access by January 2023.