Delta Cargo pushes digitalisation through self-service iPad kiosks

Delta Cargo has launched self-service iPad kiosks in Atlanta and Boston and is testing in other hubs requiring electronic air waybills (e-AWB) as standard operating procedure.

The new implementation supports Delta Cargo and the International Air Transport Association (IATA) efforts to transition from paper air waybills to e-AWB and the US carrier said provides customers with a “streamlined digital experience to book all US domestic product shipments”.

Kiosks were first tested in Atlanta at all shipment acceptance counters, including DASH offices. Since the start of the trial, Delta Cargo has recorded a 94 per cent increase from paper to e-AWB bookings for US domestic shipments in Atlanta.

Following positive customer feedback, these kiosks have now been rolled out in Boston, and will shortly be available in New York – JFK and Seattle cargo acceptance counters. Delta’s current eAWB penetration rate is 81.3 per cent year-to-date, which is above IATA’s global goal of 68 per cent eAWB for 2018.

Delta Cargo managing director for commercial, Lindsey Jalil said: “The introduction of Delta Cargo’s self-service experience contributes to a more environmentally friendly and simple booking process, while also providing expedited service to customers.

“With initiatives such as this we are working towards our goal of achieving 100 per cent e-AWB penetration in the United States by the end of the year and internationally in 2019.”